Nike Reviews

I was about to make a purchase, but I was not able to get the discount provided in the email I got with an email they sent.
When I tried to explain this to the customer service representative, she just hung off conversation without a word.
I was forced to cancel my order and I doubt that I'll use "offers" like this one anymore.
Very shameful and disappointing from such a huge company

Awful customer service, got bought a gift card from Tesco for nike and the activation code does not work. Neither company owning up to error and I am extremely frustrated and upset by the lack of help I have received. AVOID PURCHASING GIFT CARDS AT ALL COSTS - THEY WILL TAKE YOUR MONEY AND RUN.

Nike service is like a raffle: sometimes it perfect and sometimes terrible bad. Nike does not even know that they have not shipped my order and keep my money till I start to ask questions. I asked in a chat what happend with my 2 week old order and support say it is lost. I got accidentally interrupted in a chat and asked the same question from a different support person and this time the package was in preparation. Happens with my orders many times and usually Nike does not make the effort just push you away with a coupon. I have literally 300+ Nike items in my wear rotation and I can tell it is hard work to order and even harder to receive the order. I would rate as average but before this order I received a raffle 200 EUR retro in a ruined sneaker box. If I would send it back no replacement is available…what can I do right?

Product quality has massively dropped, I bought running shoes and the back of the inside lining wore through after two months! Plastic was then exposed and then sticking into my heel. Contacted customer service, they messed me about asking me to take photos and answer loads of questions to then tell me I had to go to store - what was the point in all of the questions and photos then?!

In store, they told me it was online customer service who needed to help, so completely the opposite of what the online team said. They told me the online team would send me packaging to return the item (this turned out later to not be the case!)

Eventually they said I could return the product as it was defective. I asked them to send me packaging and a returns label code to print in store as I don't have a printer. They said they don't supply packaging to return (opposite of what the in-store team said) and that I had to print the label - I told them I don't have a printer and they offered no solution. When I told them that I had paid tube fair to go to store and that I would have to pay for packaging to return they didn't care despite this all being their fault - they did offer a 10% off voucher for my next order (as if I would be ordering again after all of this!). When I told the customer service agent on the phone that the person on the online chat originally told me to go to store, she claimed this didn't happen so I asked her to send me the chat history but she wouldn't (isn't this my personal data which I am entitled to see under GDPR regulation?!).

I have now bought Adidas shoes and will never return to Nike. The Adidas trainers are super comfy and better quality for running and gym training. Nike product quality is now terrible - they rely on the brand name and their customer service is even worse!

Placed an order. After three weeks of nothing asked for the order to be canceled as I was leaving the city I was in the US. The representative said they would cancel it. A week later I get a message saying the order was out for delivery. Luckily I saved the chat. I’m ready to take legal action if my account is not refunded. They are the worst company to order online from.

I bought sneakers and a coat from their online website. Not only did it take 2 weeks to get, the coat was missing and the sneakers were full of defects. Ripped in some places and just look like fake sneakers. It has been since April and the situation hasn't been resolved. Soooo disappointed in nike.

Not happy at all they said they would give me a discount code at 3 times its more but I'm going to say 3 there using evri which is so annoying my parcel said delivered but wasn't at the shop i said to leave it at not happy after making a few trips back n fourth to check see if my item what said its been delivered was at reviews and change of name should have been enough to think twice but the London customer service team need a review on how they deal with customers won't be shopping on nike again

Very unprofessional person very bad customer service his name Balamem I don’t know how Nike give him the job

I will never ever order anything from Nike..They have the worst refund services. When I ordered the shoes they took the money right away from my account it took them one month to deliver my order but unfortunately it came late and I had to return the same day I received it. When I called this morning, the rep told me that they got my parcel but it will take another month to refund my money because they have to collect their taxes first. Worst experience never never order anything from Nike

Managed to get a pair of Jordans on their release date for my 12 year old daughter.

Order never arrived. DPD said Nike did not send them the parcel.

Contacted customer service via live chat who said sorry must be lost in transit. Nothing can be done apart from refund.

They had my money for 12 days. It took me contacting them to find out what was going on.

Asked numerous times to escalate the issue to find out where the item is or source a replacement to which was denied.

Apparently looks like you can only speak to first line support at Nike and have to accept whatever response they give you.
No second line support no exec support team.

Checked my account and they have marked them as refunded as they were returned.

Complete lies. Do not even believe they had them in stock in the first place. Massively annoyed as now have to explain to my daughter shoes will now not arrive.